The often hectic nature common to the healthcare field can make recording vital information a time intensive and stressful task. Customer service remains a consistent concern for healthcare operations; maintaining effective customer service protocols requires the ability to develop an extensive business database that allows for detailed analysis. Businesses turn to healthcare business intelligence tools to optimize insight creation and find opportunities to streamline operations and best meet patients’ needs.

What is Business Intelligence?

Intelligence software gives healthcare operations an array of high powered tools to build customized databases that are used to detail any and all business information.  Healthcare services use intelligence tools to analyze data for monitoring and optimizing the following:

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  • Daily and Long Term Patient Flow Activity
  • Daily and Long Term Office Activity
  • Diagnostic Trends
  • Resource Scheduling
  • Resource Utilization
  • Compliance and Regulatory Management
  • Efficiency of Financial Processes with Suppliers
  • Patient Record Keeping and Electronic Medical Records Transfer
  • Clinical Care Optimization

The above are a just a few of the endless data building and analysis opportunities that business intelligence affords users. Users create customized data sets that are viewable via metric graphs, charts, and unique applications that allow for extensive analysis. The cooperative nature of intelligence tools allows for multi-level and multi-user access for collaborative efforts and real time communication. As a mobile accessible tool intelligence software is available for remote usage and 24/7 access. Intelligence tools are based on an open platform; this gives users the ability to incorporate previously used data tools and integrate additional intelligence resources.

How Healthcare Operations Can Use Intelligence Tools for Optimizing Patient Services

Integrating business data with intelligence tools is used by healthcare operations to build models to enhance patient services:

  • Analyzing Scheduling Practices to Streamline Patient Flow.  Scheduling data can be assessed down to individual appointments or as total scheduling trends. This allows users to pin point problem areas, find patterns, and see trends according to office and individual employee actions.
  • Consolidation of Diagnostic Criteria and Trends. Having all diagnostic criteria in one easily viewed database gives clinicians fast access and provides an overall outline of trending diagnoses and potential errors. This function is vital for catching potential malpractice issues, managing insurance billing, and for overall time management. Intelligence tools help healthcare operations maintain an evidence based approach by providing a central application for records and clinical results.
  • Monitoring Patient Feedback. Patient feedback is one of the most valuable resources a healthcare operation has, but feedback often falls to the wayside when it is not properly organized. Healthcare providers can use business intelligence to centralize patient feedback so that it is available to all employees and provide a clear overview of trending complaints and positive feedback. This also gives businesses the ability to instantly incorporate patient survey data.
  • Financial Efficiency. Healthcare intelligence offers significant financial management tools that give users the ability to assess financial practices and find cost-saving opportunities. This can be accomplished via establishing datasets for average amount of time clinicians spend with patients, inventory and supply management practices, vendor pricing and efficiency, and costs related to collections and reimbursement.
  • Safety and Regulatory Recording. Avoiding potential malpractice issues and maintaining compliance to regulations are one of the chief concerns for any healthcare operation. Real time monitoring gives users a consistent view of all clinical data, helping spot trouble areas and develop hypothetical models for an array of scenarios. Having a detailed and easily accessible database for regulatory compliance is simply a necessity, and there are few if any ways to better accomplish than with the power and precision that intelligence tools provide.

Hospitals, medical offices, residential care facilities, and other healthcare operations turn to intelligence tools to create database applications to organize business data in the clearest and most extensive possible manner. There is simply no better available tool for detailed analysis; intelligence services can truly revolutionize any healthcare business.

Article Written by Thomas Gibbs of the Marketing Robot. Follow Thomas on Twitter @captain_TOM_T for more marketing tips and updates.